Frequently Asked Questions

1. I have not received an email confirming my details yet. What can I do?
2. Why am I not receiving the confirmation emails?
3. Where can I find my URN?
4. Where can I find my TomTom serial number?
5. How much is my free fuel card worth?
6. How will I redeem my free fuel card?
7. Why do I have to wait 30 days before I can claim the offer?
8. I sent my application in over 28 days ago and have not heard anything back. Why is this?
9. My TomTom was bought as a Christmas present and 60 days have passed before I managed to make my claim. What can I do?
10. I need advice on using my TomTom
11. I do not have my receipt. Is there any way that I can claim for my free fuel?
12. I have thrown away my box wrap. Is there any way that I can find out what my URN was or get another one?